These booking conditions, along with our privacy notice and any other pertinent information provided before confirming your booking, apply to your booking with IronTravel Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, (“we” or “us”). Please review them carefully as they delineate our respective rights and responsibilities. References to “you” and “your” encompass the primary person named on the booking as well as all individuals on whose behalf a booking is made or to whom a booking is transferred or added. For further inquiries after reviewing these booking conditions, please contact our customer services team, who will gladly assist you.
Except where otherwise specified, Iron Travel UK acts only as an agent or sub-agent for ATOL holders in respect of all bookings we take and/or make on your behalf.
2.1 By making a booking, you, on behalf of all individuals listed on the booking, acknowledge having perused these booking conditions and agree to be bound by them. Additionally, you confirm that you are over 18 years old.
2.2 Upon making your booking, you are required to pay the specified deposit. If discrepancies are noted in any booking details, please notify us immediately, as rectifications might not be feasible later, potentially incurring charges and compromising your rights if inaccuracies are not promptly reported.
2.3 Verify the accuracy of all names, dates, and timings upon receipt of documents and promptly report any errors. While no charges will be incurred for document changes, supplier-imposed charges will apply. Ensure that the names provided match those on relevant passports.
3.1 Payment of a deposit or full booking amount is necessary at the time of booking. Failure to complete full payment by the specified balance due date may result in cancellation by the supplier, subject to their cancellation fees.
4.1 Upon booking, contracts will be established with the suppliers named in your booking summary. While we typically act as the supplier’s agent, with low-cost airlines, we serve as your agent. Supplier booking conditions apply, dictating important aspects of your booking. Until confirmation by the supplier, no contract is formalized.
4.2 Various travel services, such as flights, hotels, and car rentals, may be procured through our website, with contracts being directly with individual suppliers. While we assume no responsibility for supplier acts or omissions, certain arrangements may constitute package deals under relevant regulations.
5.1 For low-cost airline bookings, we act as your booking agent as per your criteria. You directly enter into a contract with the airline. Please review the airline’s terms and conditions prior to booking. We disclaim any liability regarding airline contracts, acts, or services.
5.2 For scheduled and charter flight bookings we act as agents for ATOL holders with contracts established between you and the provider.
6.1 Cancellation or amendment requests must be submitted in writing by the lead passenger and do not take effect until received by us. Cancellation or amendment charges, outlined in the supplier’s booking conditions, may apply. We collect these charges on their behalf, along with applicable administration fees.
7.1 Any changes or cancellations by the supplier will be communicated to you promptly. You’ll have the option to choose alternative arrangements or a refund, with your decision required within a stipulated timeframe. Failure to respond may result in the supplier assuming your preference for a full refund. We accept no liability for changes or cancellations made by suppliers under your contract with them.
8.1 Service charges, if applicable, will be indicated on your booking confirmation. These may include fees imposed by a supplier “Supplier Charges” and a standard “Service Charge” for our agency services. Note that the Service Charge does not encompass holiday package assembly but pertains solely to our booking agent services.
9.1 Your contract lies with the supplier, governed by their booking conditions. Our role as an agent is limited to facilitating bookings per your instructions. We bear no responsibility for information provided in good faith. However, in cases of liability, our maximum responsibility is three times the booking cost, excluding personal injury resulting from our negligence.
10.1 Address any complaints during your trip directly to the supplier or their local representative. Failure to do so promptly may impact the investigation and resolution process, potentially reducing or nullifying compensation entitlements.
11.1 Many of the travel arrangements we offer are financially protected in case of the travel company’s insolvency. Please inquire about the specific protection applicable to your booking.
11.2 ATOL-protected flights or flight-inclusive holidays come with an ATOL Certificate from the organiser/supplier for whom we act as agent, detailing financial protection specifics and contact information in case of issues.
11.3 Note that ATOL protection excludes low-cost carrier flights or direct payments to airlines unless they form part of a package. We may automatically include supplier failure insurance, with applicable administration fees indicated on your booking confirmation.
11.4 Package holidays are protected by the package organiser, and we will provide you with their booking confirmation. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate issued by the package organiser. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
Inform us of any special requests at booking, though their fulfilment cannot be guaranteed.
Adequate travel insurance is mandatory, covering cancellation, assistance, and other unforeseen expenses. Failure to secure insurance absolves us of liability for potential losses.
Supplier-provided accommodation ratings serve as a guide and may vary between countries and suppliers. We do not guarantee rating accuracy.
Room allocation occurs upon arrival, with check-in and check-out times confirmed directly with the supplier. Local taxes and expenses are payable to the supplier upon check-out.
We will notify you of any renovation or refurbishment works before booking or as soon as notified.
Documents are sent via post or email, with post-dispatch responsibility ending upon leaving our offices.
18.1 General information on passport, visa, and health requirements is available, but compliance is your responsibility. Ensure adherence to requirements before travel.
18.2 Specific passport and visa requirements must be confirmed with relevant Embassies and/or Consulates. Failure to comply with these requirements absolves us and the supplier of liability.
18.3 Stay informed about travel and entry requirements, including quarantine restrictions, through the Foreign and Commonwealth Office.
Ensure all travel, passport, visa, health, and insurance documents are in order. Reconfirm flights with the airline at least 72 hours before departure to avoid disruptions.
We bear no liability for circumstances beyond our or the supplier’s control, including war, civil strife, weather conditions, and government actions.
Suppliers may terminate stays due to unacceptable behaviour, with no refunds provided. You are liable for damages caused, with indemnification required for any claims against us resulting from your actions.
We are dedicated to respecting your privacy and safeguarding your personal information. Our privacy notice is accessible on our website.
These booking conditions are governed by Scottish law, with exclusive jurisdiction conferred to Scottish courts.
IronTravel Ltd
71-75 Shelton Street
Covent Garden, London WC2H 9JQ,
